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Salesforce.com For Dummies helps you choose the CRM edition of Salesforce.com that best suits your business, and it explains the features of the software. Learn how to develop contacts, calculate forecasts, and manage your accounts, so you stay on top of your accounts but don’t waste a lot of time taking care of administrative projects. Keep your data updated and analyze it as necessary by running reports to present to your team members. Salesforce.com For Dummies even teaches you the advantages of tracking customer service issues, and it helps you generate additional sales leads to help you expand your business even further.

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Salesforce.com uses cloud computing to connect all authorized users to the system, so everyone can update from where they are and everyone can read the latest updates from where they are. Salesforce.com eliminates the need to come back to the office and input data; Salesforce.com For Dummies will show you how to integrate mobile devices, such as a BlackBerry or an iPhone, so it syncs up with the CRM and maximizes worker productivity.

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